Return Policy:
To return any faulty, damaged, unwanted or incorrect product within 7 days of product delivery please fill in the form above and within 48-72 working hrs your return and refund/exchange status will be updated.
The above form deals with three categories of return:
The above form deals with three categories of return:
a) The return of unwanted items (this means the product is in a resalable condition but you no longer want it);
b) To inform us that part of your order was not delivered or it was received damaged. If you have received damaged product please report the issue within 24hrs from delivery with clear photos
c) Or, to return/exchange faulty items.
Unwanted items returned for refund must be received by us in a re-saleable condition – the product’s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with the accessories and/or free gifts received with the product and in its original packaging.
If you have received damaged product please report the issue within 24hrs of delivery at our email id with photos and order ID
For service issues after 7 days of product delivery please always write to us at our customer care email
Cancelling your order:
When you place an order on our website, you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 12- 24hrs ( before the order is dispatched). Please go to your order confirmation email and choose the Cancel option.
Or write to us at our customer care email with your order details, please allow 24-48hrs to get an update on order status.
Refund policy for unwanted items:
Faulty items:
We aim to respond to your email within two working days of you sending it with details of how we will progress your request.
If you are sending us an email then, please have the following information on your hand:
Thank you for visiting castify.in. This privacy policy defines the manner in which castify.in collects, uses, maintains and discloses information collected from users of the castify.in website. We recognize the importance of your privacy and understand your concerns about the security of the personal information you provide to us. This privacy policy applies to the Site and all products and services offered by castify.in anywhere in India. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in Indian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a ticket with the customer service or enter any information on our website. Or, while you provide us with feedback on our products or services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third-party disclosure:
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We do not include or offer third-party products or services on our website. we take precautions to protect your information from inadvertent disclosure and intrusion by third parties, including using secured socket layer (SSL) encryption technology.
Changes to this privacy policy:
If we decide to change the privacy policy, we will update this document so you will always be aware of what information we collect, how we use it and under what circumstances we disclose it. Please check our privacy policy from time to time to see if it has been updated. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email.
Access and Correction of personal information:
You will be able to gain access to personal information held about you by us. You can also directly update your information by directly logging into your account. Where we do not agree to provide you with details of personal information we will give you reasons why. We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences in the future.
Use of cookies can be regulated through your internet browser. Your acceptance of these terms: By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. If you have any questions about this Privacy Policy, please contact us
