A: You can check this on the courier service availability tool on the product page. Click on the product. Once the page opens, enter your PIN code in the respective field to get the required information about delivery.
A: You can choose from various payment options on our website. You can choose Cash on Delivery (COD), Credit Card, Debit Card, EMI, Net Banking and UPI. The standard shipping is Free.
A: You will receive a confirmation email, right after you make an order on our website including a unique Order ID, list of the items ordered and the shipping address. .
A: You can check the stock availability while you select a product in the cart for purchasing. If you place an order for something we discover to be out of stock, we will contact you so that you may select another item. Should that happen, we apologize for any inconvenience.
A: Unfortunately, as a customer, you won't be able to do it yourself. You need to contact us on our email id (info.castify@gmail.com) before the order is processed. Please note that you cannot change the address once the order is shipped. .
A: Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case that the product is damaged during shipment or transit, you can always request for a replacement or refund within 7 days of receiving the order. Our website has a no questions asked 7-day return/cancellation policy. In case of damaged items received, we would need the following information - Your Name, Address, State, Pin Code, Telephone, Mobile, Email Address, a description of what is wrong with your cookware, and a copy of your purchase receipt. Please email this to us at info.castify@gmail.com You will need to contact us by email with your order details. Unwanted items returned for refund must be received by us in a re-saleable condition - the product's outer gift box must not be damaged or marked; it must not have been used, and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.
A: Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case that the package has missing products/parts, you can always contact us within 7 days of receiving the order. In this context, we would first like to advise you to NOT accept any open package or the package where the tape has been removed and ask your delivery partner to take it back.
The following guidelines are applicable in this case:
1) In case of COD orders, please do not pay anything to the delivery person.
2) In case of prepaid orders, you will get a refund credited back to the source of the payment, once the package is received by us.
In case you opened the package and found some products/parts missing in it, please contact us with the following information - Your Name, Address, State, Pin Code, Telephone, Mobile, Email Address, a description of what is missing, and a copy of your purchase receipt. We recommend you to immediately email this to us at info.castify@gmail.com Please be informed that the product must not have been used, and it should be complete with any accessories and/or free gifts received with the product (if any) and in its original packaging.
A: Refunds for unwanted items will be for the price you paid for the product and postage of that product to you. If multiple products were ordered and only part of the order is to be returned then postage will not be refunded. The cost of returning unwanted items to us will be borne by you. We will complete any refunds within 7 days of receiving the returned product(s). Also, mention whether you require a refund or an exchange by email or telephone. Please be informed that if your order is paid by COD, refund against return will be given as in-store gift card that can be redeemed anytime.
A: No, this is not available at the moment, But will be available soon.
A: You can request to cancel your order provided the order has not yet been shipped. Please contact us within 24 hrs of receiving the confirmation email. To cancel an order please contact us at info.castify@gmail.com And, also keep the following information handy: Name, Address, Email ID, Mobile Number, & Order Number.
A: Yes. At the point in time when our warehouse team will dispatch your parcel, you will be emailed a unique tracking code and a link to the website of the courier service used..
A: No. At the present time, we cannot send items outside of India.
A: We have free shipping on our website. However, If you choose to return an item, you have to bear the cost of shipping it back to the address specified by us in your return confirmation mail.
A: In-stock merchandise is usually processed and shipped from our fulfilment centre on the next working day of the order being approved and received. Estimated delivery time is 6-7 working days. If you have not received your order within the estimated delivery time, please contact us so that we may help you locate your package."We are working across the network to enable faster deliveries to our customers in order to provide a seamless delivery experience."
A: No. If you want the items to be delivered to multiple addresses, you must order the items for each address in a separate transaction.
A: All orders are processed and shipped to reach our customers in a quick and efficient manner; therefore, we cannot hold and ship at a later date.
A. You may cancel the order within 24 hours of placing it. You can request to cancel your order provided the order has not been shipped. Once you request the cancellation of item(s) in your order, a refund will be initiated to you as per our refund policy..
A. In case the shipment details are not clear to you, please get in touch with us at info.castify@gmail.com with your query.
A. We request you to check your email and SMS for any communication regarding delivery timings from our side. If there has been a delay in shipment, you will be notified via the same. If in case you still can't find any notification and the promised time is over, please write to us at info.castify@gmail.com and we will provide you with a solution right away.
A. Once your order has been placed, you will receive a confirmation via email and SMS, along with the delivery details. We will try to dispatch your order as soon as possible and will keep you informed on further developments via the same. You can also track your order through our website or app in the ‘My account’ section. Please note: It may take up to 48 hours for the tracking to be updated after an order is placed.
A. No. You may purchase that item in the form of another order.
A. Failed transactions are normally rolled back within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
A. The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
A. Express delivery is our forte, and we always aim at sending the products as fast as we can.
A. It can be a technical fault and we recommend you to contact us at info.castify@gmail.com immediately to check the status of your purchase. Also remember that sellers have to acknowledge orders after you place them here so that may take some time. Otherwise, in some rare cases, sellers have to cancel orders if not available in stock. It usually takes 12-48 hrs for sellers to confirm orders.
A. If your order has not arrived yet and status shows as delivered, we recommend you check the following: Please check if another person at your address such as a family member, or security guards could have taken the delivery on your behalf. Please check whether your delivery address is mentioned correctly. Please check the tracking information on the items. if the issue is still unresolved, contact us at info.castify@gmail.com and our team will assist you right away.
A: Product reviews can be submitted directly on the page of the product you'd like to review. Use the navigation or search above to find the product you would like to review. Website users are required to abide by the rules and conventions set out in the Consumer Generated Content section of the Terms & Conditions page.
A: You can access your account by using the 'Forgot Your Password' button and reset your password.
A. The product prices listed on our platform are solely at the discretion of the sellers, as they reserve the right to make adjustments to the prices at will. To keep up to date with latest styles and current deals, please subscribe to our newsletter.
